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Shipping & Returns

Delivery Time

All deliveries will take around 2 – 3 working days to arrive. Note deliveries will not be made to PO Box addresses. Courier delivery only.

For enquiries please email.

Returns

We Promise a 30 day money back guarantee.

We are committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in original condition within 30 days of receipt and we will replace it or refund your purchase price using the original payment method.

TO RETURN PRODUCTS TO US

Please affix postage to your package and send it to the address shown on your invoice.

For New Zealand returns:

Decorative Supplies
Unit 1, 114 Sawyers Arms Rd.
Papanui, Christchurch 8052

Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel. All other returns/reorders will be charged the standard delivery rate.

To ensure that best possible fulfilment on your reorder, we recommend that you call us to reserve the styles you require. Our Customer Service Representatives are available to discuss payment options with you and they will advise on delivery time frames. If you do reserve your reorder over the phone, then please do not submit a completed reorder form with your return, as duplicate orders may be inadvertently placed.

Remember ... returned articles are insured by us against damage or loss.

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